Pricing/FAQ

Pricing

 Our prices do vary between studios, so series cannot be shared between our Virginia Beach location and our Richmond studios.

Late Policy

Your bike will be given away to any walk-ins once the class starts (sorry, but we want to give all of our riders a chance to ride!).

To ensure a quality class experience for all TidalWheel customers, late arrivals will not be granted access into a class which has already begun.

Cancellation Policy

Cancellations must be made 6 hours prior to the start of class.  If series holders do not cancel 6 hours prior to the start of class, they will forfeit one ride from their series as if they had attended the class.  Unlimited Riders will be charged a $10 cancellation fee to the card on file

Cell Phone Policy

We ask that riders leave cell phones/smart phones in their lockers or cubbies as they are not premitted for use during class

Commonly asked questions:

What should I wear? Typical workout attire will suit our classes just fine. We provide specialized shoes to enhance your riding experience that all riders are required to wear, so don’t worry about bringing footwear (if you own your own cycling shoes, you are more than welcome to wear them as long as they are compatible with our bikes). Be warned, you will sweat!

What should I expect if I am new to indoor cycling? Indoor cycling is an excellent cardio workout that burns calories, builds core, leg, and back strength, and helps tone your body without putting stress on your joints. Indoor cycling is adaptable to any fitness level, as resistance levels can be adjusted to meet the goals of all individuals. Indoor cycling is a great way to get in (and stay in) great physical condition.

How is this different from regular spin classes? Expect to work your entire body in our classes, not just your legs! Our classes provide a cardiovascular workout with strength training added in. It's the perfect total body workout in just 45 minutes.

I'm a new rider and a bit intimidated. Are your classes high-pressure? Absolutely not! The camraderie of our classes is unmatched by other group fitness classes. Our instructors regular riders help each other achieve their goals and love to cheer on new riders. Plus, with our low lighting, our classes are very low pressure.

How many calories will I burn? While the amount of total calories burned will vary based on the individual and the intensity of the class, research has shown that a 45 minutes spin class can burn anywhere between 400-700 calories.

Will these classes bulk up my legs? When we ‘climb’, resistance on the bike is increased, which helps stoke your metabolism since muscle needs more calories to sustain itself than fat. However, most of our climbs do not last more than a few minutes, which is not enough time to build bulk.

Do cycling shoes really make a difference? Cycling shoes offer a more secure position in pedals, which enable you to work more efficiently throughout the class. Studies have shown that you get nearly 30% more out of your workout with cycling shoes.

Why can't I use the same series at different studios? Trust us, we wish it were possible! Because each TidalWheel studio is completely independent from other studios in its accounting setup, it's not possible for our system to allow us to offer inter-studio series. We apologize for the inconvenience!

Series Guidelines

Please see the guidelines below to know how each offered series works.

Single Class Series
Cost: $19 at TidalWheel Virginia Beach and $20 at Richmond Location
Expiration: 15 days
What day is it activated? upon purchase
Refundable? – This series is nonrefundable unless a current signed and dated doctor’s note is provided showing a rider is unable to partake in class. Doctor's notes are not applicable retroactively to missed classes.
Missed Classes: If rider signs up for class and does not cancel more than 6 hours before the start of class, a ride will be deducted from his or her series.

Student Single Class Series
Cost: $14 at all TidalWheel studios
Expiration: 15 days
What day is it activated? upon purchase -- must show a valid student ID prior to taking class
Refundable? This series is nonrefundable unless a current signed and dated doctor’s note is provided showing a rider is unable to partake in class. Doctor's notes are not applicable retroactively to missed classes.
Missed Classes: If rider signs up for class and does not cancel more than 6 hours before the start of class, a ride will be deducted from his or her series.
 

 

10 Class Series
Cost: $169 at TidalWheel Virginia Beach and $179 at Richmond Locations
Expiration: 90 days
What day it is activated? upon purchase
Refundable?  This series is nonrefundable unless a current signed and dated doctor’s note is provided showing a rider is unable to partake in class; however, once a class has been used in this series it is nonrefundable with no exceptions. Doctor's notes are not applicable retroactively to missed classes.
Missed classes: If rider signs up for class and does not cancel more than 6 hours before the start of class, a ride will be deducted from his or her series.

20 Class Series
Cost: $265 at TidalWheel Virginia Beach and $279 at Richmond Location
Expiration: 180 days
What day is it activated? upon purchase
Refundable? This series is nonrefundable unless a current signed and dated doctor’s note is provided showing a rider is unable to partake in class; however, once a class has been used in this series it is nonrefundable with no exceptions. Doctor's notes are not applicable retroactively to missed classes.
Missed Classes: If rider signs up for class and does not cancel more than 6 hours before the start of class, a ride will be deducted from his or her series.
 

 

Single Month Unlimited Series
Cost: $139
Expiration: 30 days from purchase
What day is it activated? upon purchase
Can it be conjoined with any other offer/promo? no
Missed Class Fees - There is a $10 no-show charge if a bike is reserved and the customer does not cancel 6 hours or more prior to class start time.

 

 

4 Class Per Month  - 4 Month commitment

TidalWheel Hilltop/TidalWheel Westend offers customers the opportunity to purchase the right to participate in 4 (four) scheduled classes per month for four (4) months at a discounted per-class price. This allows customers a lower price per class ($12.25) with a once monthly $49 auto-draft billing for 4 months, continuous/uninterrupted service for the time period indicated, and 4 TidalWheel classes per month for 4 months.
Contract Term: 4 Months ($196.00 total; $49 per month)

Payment of Monthly Dues: I acknowledge and agree to pay for the right to take four (4) classes per month at TidalWheel Hilltop or TidalWheel West End for the term selected above do promise and agree to pay TidalWheel Virginia Beach or TidalWheel West End the total amount for the package of four (4 classes designated above by means of consecutive monthly installments checked above. I hereby authorize TidalWheel Hilltop/TidalWheel West End to charge the credit card/debit card noted below each month in order to pay these installments, active on the date the sale commences, as stated in the online Zingfit files.

Return Charges: I acknowledge and agree that a fee of $25.00 will be charged for any credit card/debit card charge not honored by the bank for any reason when processing any credit card/debit card charge.

I agree to notify TidalWheel no less than thirty (30) days in advance of any change to my credit card/debit card account to prevent this $25.00 fee from being charged.

No Transfer or Cancellation: I acknowledge that this agreement is non-transferable. I also acknowledge that this agreement may not be cancelled for any reason until the initial 4 commitment term has been completed.

Cancellations must be made 6 hours prior to the start of class.  If 4/8 Class per month series holders do not cancel 6 hours prior to the start of class, they will forfeit one ride from their series as if they had attended the class.  Unlimited Riders will be charged a $10 cancellation fee to the card on file

First-Come, First-Serve: I acknowledge that I am not guaranteed a spot in any TidalWheel Hilltop or TidalWheel West End class as a result of this agreement. I acknowledge that I must reserve a spot in each class online/phone reservation/front desk reservation.

Non-Payment: In the event that TidalWheel Hilltop or TidalWheel WestEnd must resort to retaining any attorney or collection agency to enforcement payment under this agreement, I agree to pay any and all resulting charges incurred by TidalWheel Hilltop or TidalWheel West End, including but not limited to costs of court and attorney’s fees.

The following perks are included with a 4 Class - 4 month contract:

10% off retail purchases

 

Canceling:

To Cancel your Auto Pay after initial four month term: To freeze your auto pay, a completed request must be submitted in writing at least 10 days in advance of your next billing date in order for your request to be effective from the following month. Billing date is based on your activation date listed above

 

 

___________________

This contract will auto renew at end of 4 months without 30 days written notice.

As an additional benefit, customers who remains on their contract for 6 consecutive months will be given discounted pricing at the rate of $45 per month starting in the 7th month,  a savings of $4 per month. This pricing will remain in effect until the customer cancels their contract.  After cancellation the customer loses the additional benefit.

 

 

8 Class Per Month  - 4 Month commitment

TidalWheel Hilltop/TidalWheel Westend offers customers the opportunity to purchase the right to participate in 8 (eight) scheduled classes per month for four (4) months at a discounted per-class price($11.13). This allows customers a lower price per class with a monthly payment of $89 auto-draft monthly billing for 4 months, continuous/uninterrupted service for the time period indicated, and 8 TidalWheel classes per month for 4 months.
Contract Term: 4 Months ($356.00 total; $89 per month)

Payment of Monthly Dues: I acknowledge and agree to pay for the right to take eight (8) classes at TidalWheel Hilltop or TidalWheel West End for the term selected above and do promise and agree to pay TidalWheel Virginia Beach or TidalWheel West End the total amount for the package of eight(8) classes designated above by means of consecutive monthly installments checked above. I hereby authorize TidalWheel Hilltop/TidalWheel West End to charge the credit card/debit card noted below each month in order to pay these installments, active on the date the sale commences, as stated in the online Zingfit files.

Return Charges: I acknowledge and agree that a fee of $25.00 will be charged for any credit card/debit card charge not honored by the bank for any reason when processing any credit card/debit card charge.

I agree to notify TidalWheel no less than thirty (30) days in advance of any change to my credit card/debit card account to prevent this $25.00 fee from being charged.

No Transfer or Cancellation: I acknowledge that this agreement is non-transferable. I also acknowledge that this agreement may not be cancelled for any reason until the initial 4 commitment term has been completed.

Cancellations must be made 6 hours prior to the start of class.  If 4/8 Class per month series holders do not cancel 6 hours prior to the start of class, they will forfeit one ride from their series as if they had attended the class.  Unlimited Riders will be charged a $10 cancellation fee to the card on file

First-Come, First-Serve: I acknowledge that I am not guaranteed a spot in any TidalWheel Hilltop or TidalWheel West End class as a result of this agreement. I acknowledge that I must reserve a spot in each class online/phone reservation/front desk reservation.

Non-Payment: In the event that TidalWheel Hilltop or TidalWheel WestEnd must resort to retaining any attorney or collection agency to enforcement payment under this agreement, I agree to pay any and all resulting charges incurred by TidalWheel Hilltop or TidalWheel West End, including but not limited to costs of court and attorney’s fees.

The following perks are included with an 8 Class -  4 month contract:

10% off retail purchases

2 week freeze(once annually)

• Following the end of your requested freeze period, your monthly auto-renew will automatically be reactivated.


• To request the freeze, complete a freeze request form at the front desk and submit it via email (to: info@tidalwheel.com) or in person to the front desk.
 

Canceling:

To Cancel your Auto Pay after initial four month term: To freeze your auto pay, a completed request must be submitted in writing at least 10 days in advance of your next billing date in order for your request to be effective from the following month. Billing date is based on your activation date listed above

 

___________________

This contract will auto renew at end of 4 months without 10 days written notice.

As an additional benefit, customers who remain on their contract for 6 consecutive months will be given discounted pricing at the rate of $81 per month starting in the 7th month,  a savings of $8 per month. This pricing will remain in effect until the customer cancels their contract.  After cancellation the customer loses the additional benefit.

 

Monthly Unlimited Recurring – 4 Month Commitment

TidalWheel Hilltop/TidalWheel West End offers customers the opportunity to purchase the right to participate within an unlimited number of scheduled classes for four (4) months at a discounted per-class price. This allows customers lower price of unlimited monthly classes (regular $135/per month), auto-draft monthly billing for 4 months, continuous/uninterrupted service for the time period indicated, and unlimited TidalWheel classes for 4 months.
Contract Term: 4 Months ($436.00 total; $109.00 per month)

Payment of Monthly Dues: I acknowledge and agree to pay for the right to take unlimited classes at TidalWheel Hilltop or TidalWheel West End for the term selected above do promise and agree to pay TidalWheel Virginia Beach or TidalWheel West End the total amount for the package of unlimited classes designated above by means of consecutive monthly installments checked above. I hereby authorize TidalWheel Hilltop/TidalWheel West End to charge the credit card/debit card noted below each month in order to pay these installments, active on the date the sale commences, as stated in the online Zingfit files.

Return Charges: I acknowledge and agree that a fee of $25.00 will be charged for any credit card/debit card charge not honored by the bank for any reason when processing any credit card/debit card charge.

I agree to notify TidalWheel no less than thirty (30) days in advance of any change to my credit card/debit card account to prevent this $25.00 fee from being charged.

No Transfer or Cancellation: I acknowledge that this agreement is non-transferable. I also acknowledge that this agreement may not be cancelled for any reason until the initial 4 commitment term has been completed.

First-Come, First-Serve: I acknowledge that I am not guaranteed a spot in any TidalWheel Hilltop or TidalWheel West End class as a result of this agreement. I acknowledge that I must reserve a spot in each class online/phone reservation/front desk reservation.

Cancellations must be made 6 hours prior to the start of class.  If 4/8 Class per month series holders do not cancel 6 hours prior to the start of class, they will forfeit one ride from their series as if they had attended the class.  Unlimited Riders will be charged a $10 cancellation fee to the card on file

Non-Payment: In the event that TidalWheel Hilltop or TidalWheel West End must resort to retaining any attorney or collection agency to enforcement payment under this agreement, I agree to pay any and all resulting charges incurred by TidalWheel Hilltop or TidalWheel West End, including but not limited to costs of court and attorney’s fees.

The following perks are included with a 4 month contract:

1 guest pass per month (new clients only)

2 week freeze(once annually)

• Following the end of your requested freeze period, your monthly auto-renew will automatically be reactivated.


• To request the freeze, complete a freeze request form at the front desk and submit it via email (to: info@tidalwheel.com) or in person to the front desk.
 

Canceling:

To cancel your Auto Pay after the initial 4 month term: To cancel your auto pay, a completed request must be submitted in writing at least 10 days in advance of your next billing date in order for your request to be effective from the following month. Billing date is based on your activation date listed above.

 

___________________

This contract will auto renew at end of 4 months without 10 days written notice.

As an additional benefit, customers who remain on their contract for 6 consecutive months will be given discounted pricing at the rate of $99 per month starting in the 7th month,  a savings of $10 per month. This pricing will remain in effect until the customer cancels their contract.  After cancellation the customer loses the additional benefit.

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